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HELP IS HERE - TECHNICAL ASSISTANCE - CUSTOMER SUPPORT
EVTAMERICA makes every effort to technically assist anyone that is confronting a technical problem with their electric vehicle.
We perfectly understand the frustration that is felt when a vehicle breaks down. This feeling is universal, whether it is you car, your bicycle or your electric motorcycle. We are also aware of that deeply penetrating feeling of urgency and exasperation that dwarfs our existence when we are facing a breakdown that we have no idea of how to fix.
We at EVTAMERICA feel the same frustration when we are not able to help you fix your problem immediately.
Unfortunately, it is not easy to diagnose a problem over the phone and things get more complicated when the problem happens to be a manufacturing defect of a component that we trustfully incorporated into our vehicle convinced, after multiple tests, that it was great.
One of the many reasons why we are expanding our Dealer and Repair Center network is precisely to insure buyers that professional technical assistance is nearby. However, we will continue to provide Technical Assistance by phone (305-450-3600) and via email
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to anyone that needs it. This service will only get better as we grow and can afford to allocate more resources to this department.
We do want to express to those that have had the misfortune of experiencing a breakdown of their vehicle, our sincere apologies and heart felt gratefulness for being, on the most part, most cooperative and understanding. It is a pleasure to assist beyond the call of duty those that in spite of their frustrations don't cease to manifest the human touch of appreciation.
We would like to take the opportunity to suggest that you read and familiarize yourself with our Warranty Policy, which is readily available for you to read or print at the Frequently Asked Questions (FAQ) page on this website. It is important for you to know and understand what we can and will do for you as well as what we cannot and will not do for you.
In lieu of a comprehensive printed Manual, we have chosen to post freely downloadable reference guides, in pdf format, as links available to you 24/7. We have found the files to be the best and most functional reference guides for you to address just about any problem that you may be facing with your bike. They have been carefully created with detailed pictorial illustrations and continually updated by us, while written in an eloquent easy to understand style.
Meant to guide you through the labyrinths of the electric technicalities of our vehicles, the number instructional files will continue to grow as we unveil new products and confront other technical dilemmas.
EVTAMERICA feels that these reference files have the freshness, flexibility and dexterity impossible to realize in a standard printed Manual.
If you feel that that the reference guides do not provide you with the assistance that you require, you are always welcome to refer your problem directly to our Customer Service Technical Support Department.
The telephone number is 305-450-3600.
However, our experience has shown us that the best way for you to ask for help is to write us to:
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Explain as best you can the nature of the problem. Include photos if you feel that they might assist us in better understanding the issue. We will get back to you as soon as possible, normally within 24 hours.
| Technical Help for EVT-4000e and EVT-168 courtesy of EVTAMERICA. |
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HELP